General FAQ

Who can help me in solving my queries?

You can ask your queries at the following places:

  1. By calling our call centre at 800 IDCARD (800 432273), 04 295 7701
  2. By visiting our website www.idcarddubai.ae
  3. By visiting our fcaebook page: www.facebook .com/idcarddubai
  4. By visiting Helpdesk at our office.

Can I ask the status of my application by calling the Call Centre?

Yes, you can check the status of your application by calling at Call our Centre at 800 IDCARD (800 432273). You can talk to the Call Centre executive to check your application status.

Family Visa

How can I apply for family visa in Dubai?

Entry (Residence) Permit for Family of Expatriate

Documents Required:

  1. Passport Copy (colour) of Wife and children.
  2. One Photo with white back ground.
  3. Sponsor’s colour passport copy and Emirates ID copy
  4. Marriage Certificate attested from UAE Embassy in Home Country and Foreign Affairs in UAE. For attestation requirements, please call: 800 IDCARD ( 800 432273), 04 295 7701
  5. Birth Certificate (for child) attested from UAE Embassy in Home Country and Foreign Affairs in UAE.
  6. Tenancy Contract, Electricity Bill and EJARI. If you live out of Dubai, Municipality attested Tenancy Contract and Electricity Bill are required.
  7. Labour Contract (Dh3000 + Accommodation or Dh4000). No need attestation.
  8. Salary Certificate (for Free zone/ Govt. Staff)
  9. Visa Fee and typing charges
  10. Last three months bank statement. Online print will not be accepted.
  11. Confirmation letter in Arabic for daughter older than 18, stating that she is still not married. Parent (sponsor) has to be signed on the letter.
  12. Medical Test and Visa stamping should be completed within 60 days from the date of Entry/Status Change.

For your visa requirements, please call: 800 IDCARD (800 432273), 04 295 7701


How can I process Visa Medical Test in Dubai?

Documents Required

  1. Passport copy
  2. Visa copy
  3. Two photographs (white background)
  4. Original Passport and/ or Emirates ID should be shown at the Clinic

Visit our office with all the above documents or call us call on  800 IDCARD( 800 432273),  04 2957701

Emirates ID

Emirates ID Renewal

ID card validity is directly linked to the validity of the residency permit, once expired or terminated the ID card Expires.

Required Documents:

  1. Original ID Card
  2. Original Passport with valid visa.  Service  available at ID CARD CENTER. Previous fingerprint and photo are enough.

For Emirates ID requirements, please call:  800 IDCARD( 800 432273), 04 295 7701.

New ID: New Visa Holder

Emirates ID application should be attached with Visa stamping form. We process all your and helps you receive Emirates ID . No need fingerprint for children below 15 years of age. Please call  800 IDCARD (800 432273), 04 295 7701

Documents Required

  1. Original Passport and Original Visa
  2. Registration fees

New Born Baby

Emirates ID application should be attached with newborn baby’s visa stamping application.

Documents Required for Newborn Baby’s ID:

  1. Original Passport
  2. Original Birth Certificate
  3. One photo with white background
  4. Father’s Original Passport.

If I lost my Emirates ID how can I apply for ID lieu of lost?

Visit our office e to apply in lieu of lost. Show copy of your ID or ID number and expiry date.

My Emirates ID was taken by my company at the time of canceling my previous visa. Now I came on new visa. How can I apply for Emirates ID again?

Emirates ID Number is a life-long digital ID for citizens and residents. Your ID number will not change when you come on new visa. Show copy of your ID or ID number and expiry date.

If you don’t have the above details, we  can process your  request for your ID information. You should give your passport copy with visa page and photograph. You will get SMS from ID authority after 10 minutes of the request sent. Using this SMS information, we  can complete ID application from our ID CARD centre.

Is it possible to change the photograph on the identity card?

Yes. It is possible to change the photograph by submitting an application for the same in one of the Emirates ID’s customer services centres. Please visit our office or  call  800 IDCARD (800 432273), 04 2957701

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